We respect your privacy. We value the trust our customers and partners place in us, and are committed to protecting and safeguarding everyone's personal and/or sensitive information.

We provide an online registration and Partner Centre facility for our partners. This Privacy and Cookie Statement for Partners describes how we use and process personally identifiable information obtained during the registration process and on an ongoing basis within the Partner Centre. We will update this Statement from time to time.


What kinds of personally identifiable information do we collect?
When your company registers as a partner, we will need your name, your contact details, company registration documents and your bank details to be able to pay you. Once you start using the Partner Centre we may also collect certain information such as your IP address, browser type, operating systems, language settings and pages visited. Some of these details can be classed as personally identifiable information.

How and why do we collect, use and share personally identifiable information?

Registration and account administration:
To register your services and to allow you and us to manage and administer your account. If you haven't finalised your online registration, we may email you a reminder to do so. We see this as a useful additional service because it allows you to carry on with the registration process without having to start again from scratch. If you don't want any more reminders, just click 'unsubscribe'.

Relationship management:
To engage with you about our ongoing relationship, including contractual and performance obligations, and any future initiatives by either party that may affect you and/or us.

To send the necessary communications about bookings, including confirmations, cancellations, customer service issues and information about new features and services.

Analytics, improvements and research:
To help you make the best possible use of the Partner Centre. To send you surveys, including market research surveys. And to help us improve the user experience, functionality and overall quality of our Dashboard and other services.

Fraud detection and prevention:
To prevent fraud and other illegal activities. We reserve the right to disclose your personally identifiable information to law enforcement authorities, investigative organisations and other entities within Booking Holdings Inc of which Rentalcars.com is a part. However, we will only ever do this if legally required or absolutely necessary.

Legal purposes:
To handle and resolve legal disputes, for regulatory investigations and compliance purposes, or to enforce the terms of use of our online booking service.

By sharing other people’s personal data in relation to your business, you are confirming that they have agreed to have their personal data shared with and used by Rentalcars Connect in accordance with this Statement.


What is a cookie?
A cookie is a small text file that is placed in your device's browser. It lets a platform (such as a website or mobile app) recognise your device so it can provide a better, smoother experience. Most platforms use cookies to store useful bits of information for lots of different purposes. This information can include your sign-in name and your preferences (for example, your preferred language and currency). Cookies are not spyware or adware, and can't deliver viruses or run programs on your device. To find out more about cookies, please visit www.allaboutcookies.org/.

Why does Rentalcars.com use cookies?
At Rentalcars.com, we use a variety of cookies to do different things:

Technical cookies:
To give you user-friendly platforms that function correctly and that adapt automatically to you, to create your user account, to sign you in and to manage bookings made with you. Technical cookies are vital, as they make our platforms work properly for you.

Functional cookies:
To remember any preferences you set when you visit our platforms, such as your preferred language. They can also remember your sign-in credentials so you don't have to re-enter them every time. Our platforms would still work without functional cookies, but they wouldn't work as quickly or provide such a smooth experience.

Analytics cookies:
To help us improve and optimise our platforms. We (or our third-party service providers) may use them to gather aggregated or segmented information about visitors, so we can see how effective and relevant our adverts are. That information can include which web pages and adverts you viewed that led you to our platforms, what referring/exit pages you entered and left from, which of our platforms you used, and how you interacted with those platforms. We do not use this information to personally identify you.

We also use Google Analytics and Hotjar to analyse trends, identify preferences, diagnose technical problems and provide a better overall experience.

It's your choice: Opting in and opting out
The first time you visit one of our platforms, we will ask you to “opt in” (i.e. consent) to our use of cookies. If you choose not to opt in, this may affect our platforms’ functionality: you’ll still be able to use our platforms, but they won’t work as quickly or deliver such a smooth experience.

And you can opt out of Google Analytics and Hotjar at any time by visiting www.tools.google.com/dlpage/gaoptout (for Google Analytics) and www.hotjar.com/opt-out (for Hotjar).

You can also use your browser to control how cookies are used on your device. Check your browser’s Help menu to find out how. However:

  • Any changes you make will only affect the way that particular browser handles cookies on that device.
  • Blocking cookies (and/or opting out of online behavioural advertising) won’t stop some of the monitoring methods described in this Statement.
To learn more about cookies and find out how to manage or delete them please visit www.allaboutcookies.org.


What security procedures do we have in place to safeguard your personally identifiable information?
In accordance with UK and European data protection laws, we observe reasonable procedures to prevent unauthorised access to and misuse of personally identifiable information.

We use appropriate business systems and procedures to protect and safeguard any personal information given to us. We also use security procedures and technical and physical restrictions on accessing and using the personally identifiable information on our servers. Only authorised personnel are permitted to access personally identifiable information in the course of their work.


How can you control the personally identifiable information you have given to us?
You can request a copy of the personally identifiable information we have about you by emailing dataprotectionofficer@rentalcars.com (stating 'Request personal information' in the subject line). If you believe that the personally identifiable information we have about you is incorrect, or that we are no longer entitled to use your personal data, please email us at the same address. To keep your information safe, we may ask for further information to confirm your identity.

Who is responsible for the processing of the personally identifiable information?
TravelJigsaw Limited, trading as Rentalcars Connect, controls the processing of personally identifiable information collected via the Partner Centre. If you have any questions, concerns or comments about this Statement, or the way we handle your personally identifiable information, please email us at dataprotectionofficer@rentalcars.com (stating 'Privacy' in the subject line). TravelJigsaw Limited is a private, limited liability company, incorporated under the laws of England, and has its offices at Sunlight House, Quay Street, Manchester, M3 3JZ, United Kingdom.